I know that we are just finishing up our project and there may be a few odds & ends to complete, but I did not want to wait to share my feedback on our home renovation project. When it comes to our beach house, we like to say "the tans fade, but the memories last forever". This place is much more than a house to us, it is a home where we have spent many years watching our girls grow up, friends laugh and memories get made. And, from the very first day, your entire team treated it as if it was their own home. This includes Oleg, Wade, Costa, Jesus, Jamie, Roman, Mike, Phil and anyone else I may have missed. What an outstanding crew! A few other things that I feel are worth mentioning, and are why we have already referred several clients to you: 1) You approached the bid process and the project execution with a high degree of professionalism and you communicated very well with me & my wife - This builds confidence and trust which was our #1 buying criteria 2) You were highly professional and always respectful of our home and our time - we don't ever offer up the keys to our home, but with this team, we never had one minute of concern 3) You talk-straight and treated us fairly- It was always clear to us that you gave options that had our best interest first, made recommendations that looked ahead to anticipate and avoid future problems and you always provided options, but with a point of view about what was the best path to take (Wade is excellent at this). And, while you were not the lowest bidder, you were reasonable, fair and transparent at all times when it came to your fees. That is what wins repeat business and referrals and you have clearly figured that out. 4) You make and keep commitments - The work you did was of solid quality, on-time and as promised; I also have no doubt that if there are any issues that come up later, that you will stand behind your work and do whatever it takes to make it right. That is the earmark of a truly successful company. 5) You go above and beyond - Taking those little extra steps to make sure that we were pleased goes a long way; Wade and the guys saved my back by moving that storage container; Phil even alerted me to someone illegally parked at the house when we weren't there. The pictures you sent us throughout the project kept us informed and feeling connected, even when we could not be there. The cadence and amount of communication with us, especially from Phil and Wade, was perfect. Please share this note with the team and anyone that I may have missed. We look forward to future projects. - Wayne & Michelle Clarke PS: Tell Wade and the gang that more chocolate chip cookies are in their future!
Thank you for taking such a good care of our condominium.
Fantastic job on the doors and windows, I love them. Thanks for all your hard work, and look forward to seeing you around our building.
FYI…your workers are very accommodating and respectful. It is very much appreciated. Nice guys.
I would like to commend you and your workers for all the efforts that is going into this project. You and the workers have represented yourself respectfully, professionally and we are all pleased with the work and services thus far. I am looking forward on building our working relationship with Ocean Tower for future work/support to our community. I especially appreciate your ongoing communication and quick return calls. Again, thanks for all your efforts, the place is looking awesome!
Thank you for your assistance. I hope after the information is submitted to the insurance company it will move quickly. I just want to say you have been a pleasure to work with, especially during this stressful time!!!
Thank you for your great work on our stairwell restoration – deck coating project. So neat and clean..our building has a total new look.
The work your guys did is amazing. You cannot even notice that there was damage before.
Your employees are very nice and polite, and they did a wonderful job with replacing our decks.